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Paperback. Pub Date :2013-10-15 Pages: 240 Language: English Publisher: AMACOM Incompetent. lazy. spotlight-hogging. whiny. backstabbing. avoidant – theres no end to the personality challenges that impede workplace relationships But interacting effectively with employees. . colleagues. and bosses is essential for success. With Powerful Phrases for Dealing with Difficult People. anyone can confront problems head-on. before they fester and spread. Practical and easy to use. the book helps you identify button-pushing situations and deploy simple phrases to regain control and resolve conflicts-no matter who youre dealing with Helpful features include: thirty common personality traits. behaviors. and workplace scenarios along with the phrases that work best with each; nonverbal communication skills to back up your words; sample. dialogues that demonstrate how phrasing improves in…
