Executive assistants and secretaries are highly underestimated and struggling with more work previously executed by managers, in jobs considered among the most difficult, in business and government. This workshop retreat provides the current knowledge and competencies in the practice of this demanding profession. The focus is on practical skills, tools and techniques to improve performance, build a great team with management and peers, maximize value to your organization and advance your career.
Seminar Objectives:
* Set and negotiate goals and priorities in partnership with your managers, peers, teammates and staff
* Organize your day and free up time: balance priorities, deadlines, e-mail, voice mail, meetings, drop-in visitors, interruptions and time-wasters
* Learn FIRO-B to improve working relationships; enhance your image and credibility; retain customers; influence with clear assertive communication and appropriate business conduct etiquette
* Recruit and select the best employees, motivate staff, delegate
* Anticipate and prevent crises, manage conflicts, aggression, difficult people and hot interpersonal situations assertively
* Assume more leadership and managerial responsibility without the benefit of authority
* Clarify your role, lead and excel in working with multiple bosses and demanding clients
* Learn how to express your opinion; ask sensitive questions related to conflict, performance, pay and career issues
* Harness the untapped opportunities of virtual technologies
* Practice in a friendly atmosphere
* Make your job more meaningful, build trust, respect and take charge of your growth, career and balanced life.
Prework
Much of your time during this workshop will be invested to deal with back-home problems, opportunities, and skills to deliver top performance and build a winning team. We believe learning occurs most readily when quickly applied to real-life situations. Thus, we want you to do some thinking before the workshop about two interpersonal situations you have a difficulty with on the job, e.g. negotiating priorities with one or more bosses, cutting off conversations, keeping people from disturbing your managers, delegating work to others, enforcing deadlines. Who is involved? When does it occur? How do you usually handle the situation?
Why Is This Program Unique?
1. You will leave with proven techniques and skills to effectively manage the obstacles facing experienced executive assistants such as the constant change in priorities and task urgency, the need to meet the expectations of multiple bosses, limited authority, dealing with powerful individuals, scarce resources, coupled with the challenges to balance relentless work demands with personal obligations.
2. The curriculum integrates a rigorous and practical approach. You will learn the unique Harvard University Global System™ framework. Originally developed for managers, this framework was found practical and highly relevant to the needs of executive and admin assistants.
3. You will acquire the best available course materials. Your workbook covers the agenda, includes supplementary papers and management references for keeping current and growing professionally at your own pace. You will receive a set of Harvard® management road maps, the latest Harvard Planner®, two books (Herbert Shepard’s Essence of a Proactive Life, A. P. Martin’s Bringing Time to Life: 120 Practical Tips for Managing Your Time and Enjoying Life, and several work-improvement templates, checklists for running effective meetings, auditing your performance and clarifying your role. .
4. The leader is also unique. Alain Paul Martin coaches assistants and senior executives to turn their potential into a lifelong success. Prior to presiding over PDI, he held managerial positions in operations research and systems development in large organizations and managed international projects in telecommunications, airport security, R&D, TV news-coverage evaluation, and the strategic turnaround of a large financial institution. Alain was a Faculty Member of the Graduate Business School of the University of Quebec. He also teaches advanced risk management to managers and engineers assigned to nuclear-power projects. He is the author of Bringing Time to Life and Harnessing the Power of Intelligence.
Alain Paul Martin studied entrepreneurship at Harvard Business School and was trained in negotiation at the Harvard Law School and in people skills at the Gestalt Institute of Cleveland. He has created the Harvard Business Planner and Harvard University Global System. He is also the President of Harvard University Club.
In summary, this workshop provides you with leading-edge people skills plus tools and techniques to yield lifetime payback to you, your organization and its clients, in the shortest possible time. исполнительный कार्यकारी सहायक 书记总统 7f scale: F1 f2 f3 f4 f5 f6 f7
